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help!!!

so today i install the new vectic software tried to do couple cuts and engrave software is all wacked i checked the settings all fine . some parts of engraving show up some dont. so i decided to use the old version cause i have couple jobs. now the same files same material same everything dont work. i cut this wood i bought from store for the past 2 weeks 100 speed 100 power 1 pass and it cuts. now nothing happens. it just puts a dent on it. did the new vectric software mess something up in settings? it seems like im not getting enough ;laser power. laer is focused i checked also.

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